w33com Privacy
Policy & Data Rights

1.1 This Privacy Policy is published by w33com (referred to throughout as "w33com", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at w33com.app (the "Platform").

1.2 w33com operates under an international gaming licence and provides cricket betting, sportsbook markets, live dealer casino games, slot games, and related services to adult users aged 21 and above. Our services are specifically designed for, and marketed to, English-speaking players in Pakistan, though the Platform is accessible internationally.

1.3 For the purposes of applicable data protection legislation, w33com is the data controller in respect of the personal data you provide when using the Platform. As data controller, w33com determines the purposes and means by which your personal data is processed.

1.4 Our designated data protection contact can be reached via the support live chat on the Platform or by writing to us at the email address provided in Section 15 of this policy.

2.1 w33com collects the following categories of personal data in the course of providing its services:

2.2 w33com does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where explicitly required to fulfil a regulatory obligation and where you have given explicit consent.

2.3 You are not legally required to provide your personal data to w33com. However, failure to provide certain mandatory information — particularly identity and payment data — will mean that w33com is unable to provide you with a registered account or process any financial transactions on your behalf.

3.1 w33com collects your personal data through the following means:

• Direct interactions: Data you provide during account registration, KYC verification, deposit and withdrawal requests, and when contacting support via live chat or email;
• Automated technologies: Technical and usage data collected automatically when you access and use the Platform, including via cookies, server logs, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from payment processors; geolocation data from IP resolution services; information shared by other platforms in the w33com group where applicable.

3.2 When you access w33com from a mobile device in Pakistan — whether via JazzCash, EasyPaisa, or any mobile browser — your device's technical identifiers and connection data may be collected as part of the standard session logging process. This data is used solely for platform security and does not identify you personally without reference to your account data.

4.1 w33com uses your personal data for the following specific purposes:

• To register and maintain your w33com account, including verifying your identity and age (21+) through KYC processes;
• To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT TRC20 payment channels;
• To provide access to cricket betting, sportsbook, casino, and slot gaming services on the Platform;
• To send you account-related communications including security alerts, transaction confirmations, and promotional offers where you have consented to receive them;
• To detect, investigate, and prevent fraud, money laundering, match-fixing, and other unlawful activity;
• To comply with the obligations of w33com's international gaming licence, including player verification, transaction monitoring, and regulatory reporting;
• To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion where requested;
• To improve the design, functionality, and performance of the w33com Platform based on aggregate usage analytics;
• To respond to, investigate, and resolve any complaints or disputes submitted to w33com support or referred to the applicable licensing authority.

4.2 w33com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise required by law.

5.1 w33com processes your personal data under the following legal bases:

• Contract performance: Processing necessary to perform our obligations under the w33com Terms & Conditions, including account registration, payment processing, and service delivery;
• Legal obligation: Processing required to comply with applicable laws and the conditions of w33com's international gaming licence, including KYC, anti-money laundering obligations, and responsible gaming requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests do not override your fundamental data rights;
• Consent: Processing for optional purposes such as marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent.

5.2 Where w33com relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact w33com support via live chat.

6.1 w33com may share your personal data with the following categories of recipients strictly on a need-to-know basis and only to the extent necessary:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network operators require certain financial and identity data to process deposits and withdrawals on your behalf;
• KYC and identity verification providers: Third-party services that verify the authenticity of identity documents and screen against regulatory watchlists;
• Fraud and risk management providers: Services that analyse transaction patterns to identify and prevent fraudulent activity or money laundering;
• Game content providers: Third-party game studios whose games are hosted on the w33com Platform may receive anonymised session data for game performance monitoring;
• Regulatory and licensing authorities: w33com's international gaming licence authority may require access to player records and transaction data as part of routine compliance audits;
• Law enforcement and legal authorities: Where required by a valid court order, regulatory direction, or legal obligation, w33com will disclose personal data to the relevant authority;
• Professional advisors: Legal counsel, auditors, and insurers under strict confidentiality obligations where necessary to protect w33com's legal and financial interests.

6.2 All third parties with whom w33com shares personal data are required by contract to implement appropriate data protection measures and to use the data only for the specific purpose for which it has been disclosed.

7.1 w33com operates as an internationally licensed platform, and some of the personal data we collect may be processed or stored on servers located outside of Pakistan. Where personal data is transferred internationally, w33com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which would be applied within your home jurisdiction.

7.2 Such safeguards include data processing agreements with service providers that incorporate standard contractual clauses, and transfers only to jurisdictions that maintain adequate data protection standards as determined by applicable law.

7.3 By using the w33com Platform, you acknowledge and consent to the transfer of your personal data to servers and processors located internationally, subject to the safeguards described in this section.

8.1 w33com retains your personal data for as long as your account remains active and for a further period after account closure as required by our licensing obligations and applicable law. The general retention periods applied by w33com are as follows:

• Account and identity data: Retained for the duration of account activity plus a minimum of 5 years post-closure to comply with anti-money laundering regulations;
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction in line with financial record-keeping obligations;
• Communications data: Live chat and email records retained for up to 3 years for dispute resolution and audit purposes;
• Technical and usage data: Retained for up to 24 months for platform security and analytics purposes, after which it is anonymised or deleted;
• Marketing consent records: Retained for the duration of your consent and for 1 year post-withdrawal as proof of consent history.

8.2 Once the applicable retention period has expired, w33com will securely delete or permanently anonymise your personal data so that it can no longer be associated with your identity.

9.1 w33com uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device that helps the Platform function correctly and remember your preferences between sessions.

9.2 The types of cookies used by w33com are as follows:

• Strictly necessary cookies: Essential for the Platform to function, including session authentication, security tokens, and load balancing. These cookies cannot be disabled without impairing the functionality of the Platform;
• Functional cookies: Store your preferences such as language settings and display options. Disabling these cookies may affect your experience but will not prevent you from using the Platform;
• Analytics cookies: Help w33com understand how users navigate and use the Platform by collecting aggregate, anonymised usage data. No personally identifiable information is captured by analytics cookies.

9.3 w33com does not use third-party advertising cookies or retargeting cookies. No behavioural advertising profiles are built from your usage of the w33com Platform.

9.4 You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. Instructions for managing cookies are available in the help documentation of all major browsers.

10.1 As a user of the w33com Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data w33com holds about you at any time. We will provide this in a structured, commonly used, machine-readable format;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay;
• Right to erasure: Subject to our legal retention obligations, you may request the deletion of your personal data from w33com's systems. Note that data required to be retained under anti-money laundering or gaming licence regulations cannot be deleted during the legally mandated retention period;
• Right to restrict processing: You may request that w33com limits the processing of your personal data in certain circumstances, such as while a rectification request is being investigated;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another service provider where technically feasible;
• Right to object: You have the right to object to processing based on legitimate interests. w33com will cease processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

10.2 To exercise any of the rights listed above, please contact the w33com support team via live chat on the Platform. We will acknowledge your request promptly and respond in full within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it.

11.1 w33com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the w33com Platform;
• AES-256 encryption for personal and financial data at rest on w33com servers;
• Multi-factor authentication options for registered user accounts;
• Role-based access controls ensuring only authorised w33com staff can access user data, and only to the extent necessary for their role;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Continuous monitoring of systems for unusual or potentially malicious activity;
• Formal incident response procedures, including notification protocols in the event of a data breach.

11.2 Despite the measures above, no data transmission over the internet and no data storage system can be guaranteed as completely secure. w33com encourages you to use a strong, unique password for your account and to enable any multi-factor authentication options available to you.

11.3 In the event of a personal data breach that poses a risk to your rights and freedoms, w33com will notify you without undue delay in accordance with applicable data protection law.

12.1 w33com is an adults-only platform. You must be at least 21 years of age to register, deposit, and play on w33com. This requirement applies to all users regardless of their location, including players throughout Pakistan.

12.2 w33com enforces the 21+ age requirement through mandatory KYC identity verification. All registered users are required to submit valid identity documents confirming their date of birth before full account access is granted. For Pakistani players, a valid CNIC is the primary accepted identity document.

12.3 If w33com discovers or has reason to believe that a user is under 21 years of age, the user's account will be immediately suspended, all funds will be frozen pending investigation, and any winnings accrued during the period of underage use will be forfeited. Deposits may be returned subject to the outcome of the investigation.

12.4 If you are aware of a minor attempting to register or use the w33com Platform, please report this to our support team immediately via live chat so that appropriate action can be taken.

13.1 The w33com Platform may from time to time reference third-party services such as payment processors. Where you follow a link or interact with a third-party service — for example, completing a JazzCash or EasyPaisa payment transaction on the respective provider's interface — your interaction with that third-party service is governed by that service's own privacy policy, not by this w33com Privacy Policy.

13.2 w33com accepts no responsibility or liability for the privacy practices of third-party services. We encourage you to review the privacy policies of all third-party services you interact with in connection with your use of the w33com Platform.

14.1 w33com may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the requirements of our international gaming licence. Where a change materially affects how we process your personal data, we will notify you via your registered email address or via a prominent notice on the Platform prior to the change taking effect.

14.2 The most current version of this Privacy Policy will always be accessible at w33com.app/privacy-policy. The effective date shown at the top of this policy reflects when the current version came into force.

14.3 Your continued use of the w33com Platform following any update to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the updated policy, you should cease using the Platform and contact support to close your account.

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which w33com handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within 5 business days.

15.2 For queries specifically related to responsible gaming, self-exclusion, or deposit limit tools, please visit our dedicated Responsible Gaming page for full details of available tools and support resources.

15.3 For all other legal queries including data rights requests, account closure requests, or complaints relating to the handling of your personal data, you may also write to us via the support email address listed above. Please include "Privacy Request" in the subject line and provide your registered account email address so that we can locate your records efficiently.